Privacy Policy
This policy explains what personal information Direct Vehicle Transportation and Recovery collects when you use this website or contact us, why we collect it, and the rights you have over it under UK GDPR and the Data Protection Act 2018.
1. Who we are
The data controller for this website is:
- Business name
- [BUSINESS / LEGAL ENTITY NAME], trading as Direct Vehicle Transportation and Recovery
- Company number
- [COMPANY NUMBER]
- Registered address
- [REGISTERED ADDRESS]
- Contact email
- [CONTACT EMAIL]
- Phone
- 07895 093466
2. Data we collect
When you send an enquiry or request a quote, we collect the information you choose to give us:
- Your name, phone number and email address
- Collection and delivery postcodes, or the location of a vehicle to be appraised or valued
- Vehicle details such as make, model, condition, and advert or auction lot links
- Preferred dates and times for collection, delivery or appraisal
- Your preferred contact method and anything else you include in your message
When we carry out a job we may also record photos of the vehicle, mileage, fuel level and a handover signature, which form your proof of collection and delivery.
If you accept analytics cookies, we also collect information about how you use the site, such as pages viewed, clicks and scrolling, device type and approximate location. See our Cookie Policy.
3. Lawful basis for processing
- Contract: to quote for, arrange and carry out the transport, recovery, appraisal or scrap purchase you ask us for.
- Legitimate interests: to respond to your enquiry, keep business records and protect against disputes about a vehicle's condition.
- Consent: for analytics cookies and for any marketing messages. You can withdraw consent at any time.
- Legal obligation: where we must keep records for tax, insurance or regulatory reasons.
4. How we use and store your data
We use your information to reply to you, prepare quotes, arrange and carry out jobs, send proof of collection and delivery, and improve our service.
We keep general enquiries that don't lead to a booking for 12 months, or until you ask us to delete them. Records for completed jobs are kept for as long as we need them for accounting, insurance and legal purposes. Your data is stored securely and we only share it as described below. We never sell your personal data.
5. Third-party processors
We use trusted providers to run this website and our business. They only process your data on our instructions:
- Website hosting: [e.g. Cloudflare]
- CRM and form handling: [e.g. GoHighLevel]
- Email: Google (Gmail), which receives enquiries sent to our email address
- Analytics (only if you accept cookies): Microsoft Clarity
This site links to our Facebook page. If you follow that link, Facebook's own privacy policy applies.
Some providers may process data outside the UK. Where they do, we rely on appropriate safeguards such as the UK adequacy regulations or the International Data Transfer Agreement.
6. Marketing communications
We'll only contact you about your enquiry or booking unless you've agreed to hear from us about offers or services. If you have, you can opt out at any time by replying "STOP" to a text, using the unsubscribe link in an email, or contacting us at [CONTACT EMAIL].
7. Your rights under UK GDPR
You have the right to:
- Access the personal data we hold about you
- Rectification of anything inaccurate or incomplete
- Erasure of your data where we no longer need it
- Restrict how we use your data
- Object to processing based on legitimate interests, and to marketing at any time
- Data portability, where processing is based on consent or contract
- Withdraw consent at any time, for example through Cookie settings in the footer
To use any of these rights, contact us at [CONTACT EMAIL]. We'll respond within one month.
If you're unhappy with how we've handled your data, you can complain to the Information Commissioner's Office (ICO) at ico.org.uk or on 0303 123 1113.